All communications between clients and creative talents should be documented for easy reference, avoid disputes, and protect oneself. For any communications with clients are made outside of email (e.g. phone calls or other channels like Skype), creative talents should summarize the discussion in email and send out to clients and Hub2Co. All project related emails should keep Hub2Co project specialists in the loop so as to keep track of project progress and receive timely support.
“Project Feedback Form” can be provided for clients to list out suggestions for improvement. Creative talents should handle the comments made by clients accordingly or feedback with your own suggestions.